A resounding success: the first ‘Future Perfect Conference’ from TMD Friction
he first ‘Future Perfect Conference’ from TMD Friction was held in Southampton at the beginning of September. TIt marks the start of a new conference series with which the brake specialist wishes to connect and exchange with customers from the international aftermarket (IAM).
Several high-profile speakers, including John Hudson, CEO of TMD Friction, gave an overview of the group’s strategic alignment. Robert Lightfoot, Executive Director of EMEA Sales at TMD Friction, focused on IAM. Alan O’Neill, an expert in change management, and Neil Pattemore, Technical Director of FIGEFA, expanded on issues relating to the outlook for the future. In addition, Michael Dunkel, Director of Category Management at TMD Friction, and Marco Loth, Executive Director of Marketing at TMD Friction, gave a service outlook for 2018.
During the subsequent question and answer session, the customers in attendance discussed issues in-depth with the speakers. “Thanks to the large amount of customer feedback, we have already been able to gather important information for the operationalisation of our strategy in Southampton,” said Robert Lightfoot. “As well as this, the high level of customer involvement has encouraged us to continue this new conference concept. We have enough interesting topics that we wish to discuss with our international customers very soon.”